3CLogic Universal CTI简介

3CLogic is a leading provider of cloud communication as a service, hosted on AWS, offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise business. Designed to complement existing operational workflows, systems of record (CRM, ticketing, etc.) or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations.

With 3CLogic’s Chrome-based CTI and CRM Adapter, quickly enable click-to-call functionality from any open web page from within Chrome. Also, easily provide a floating CTI integration with any configured CRM or ticketing solution (ServiceNow, SugarCRM, Salesforce, Microsoft Dynamics 365, and more) via 3CLogic’s Supervisor and Administrative Portal. Get the most out of your contact center solution now!